Shipping & Returns

 

Return and Refunds Policy:

 By purchasing from The Sunflower Queen, you acknowledge that you are purchasing CBD derived from hemp oil and compliant with the US Farm Bill 2018.   

While we analytically test all of our products and follow Good Manufacturing Practices,any statements about CBD, terpenes, and essential oils have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease.  Always consult a physician before trying any new nutritional supplements.  

Please email if there are any issues with the products you received, and send pictures, if possible. We will happily replace unopened products damaged during shipping, as long as we are contacted within 14 days of receipt of your order.  

  

 

Return Process:

 1) Email us at CustomerService@theSunflowerQueen.com within 14 days of receipt to notify us that you will be returning your UNOPENED product within the 14-day time limit and to request the Return Shipping Address.

 2) Once you have shipped your product back to us, please email us the tracking number. 

 3) Once we receive your package, we will then issue a refund to your card merchant (Paypal, Amex, Visa, etc) for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

 

 **Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**

 

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

 The Sunflower Queen will only accept returns and refunds from purchases made on TheSunflower Queen.com. The Sunflower Queen will not allow returns from a purchase made in a retail store. Please see the retail store for their return policies. 

 

Cancellation Policy:

 If The Sunflower Queen cancels your order for whatever reason (backorder, etc), we will notify you by email and refund the entire amount of your purchase, including shipping costs, to your merchant. 

  1. If you cancel your order before it’s shipped, you will be reimbursed the entire cost of your purchase, including shipping costs, but minus any merchant transaction fees (ex) Paypal charge us $1.69 per purchase, even if it’s cancelled. 

  2. If you cancel your order after it’s shipped, we will refund your purchase amount, minus shipping costs and your merchant’s transaction fee. As long as your product is unused in its original condition, follow the Returns Process above for further instructions. 

 

 If you have any questions regarding our Returns, Refunds and Cancellation policy please email CustomerService@theSunflowerQueen.com